Returns & Exchanges

We invite you to return or exchange your ENZA creation within 30 days of receiving it.

To be eligible, pieces must remain unworn, in their original condition, and accompanied by all signature ENZA packaging. Returns initiated within 30 days will receive a full refund.

To begin your return or exchange process, simply reach out to our dedicated concierge team.

Email us at care@enza.com

Refunds are processed back to your original payment method within 7-10 business days of receiving the returned pieces. No additional processing fees will be charged for return shipping.

Return Eligibility

To ensure a seamless return process, please confirm the following:

• Items are unworn.

• Original packaging is intact.

Exceptions to our policy:

• Customized or bespoke engraved pieces.

• Earrings, due to strict hygiene and health standards.

• Items purchased during exclusive archival or final warehouse sales.

• Any pieces showing signs of wear or scratches.

We reserve the right to decline returns of any merchandise that does not meet these aesthetic and quality standards.

Return Shipping

Customers are responsible for the return shipping costs. Please send all packages to our primary fulfillment center:

ENZA Returns, NY, USA

We highly recommend using a trackable and insured shipping service. ENZA Collection is not responsible for items lost or damaged in transit, and we cannot issue refunds without verified proof of delivery or receipt of the items.

Gifts

For items received as a gift, we offer an elegant digital gift card equivalent to the purchase value once the return is processed. The gift recipient will receive this code via email to use on their next purchase.

If the order was not marked as a gift, the refund will be automatically credited to the original purchaser's account.

Support

Questions? Contact our team at care@enza.com